Policy Administration & Claims Management in the UK
The UK insurance market is characterized by high regulatory standards (FCA), a dominance of aggregator distribution (price comparison websites), and complex integration requirements (CUE, MID). This interactive report compares the functional landscapes of the two core core pillars of insurance software: Policy Administration Systems (PAS) and Claims Management Systems (CMS).
Functional Feature Explorer
Select a system type to view its specific functional architecture. The "Importance Score" indicates the priority of features for top-tier UK insurers.
Comparative Analysis: Priorities & Architecture
While both systems share underlying technology (database, cloud hosting), their operational priorities differ significantly. Claims systems prioritize empathy and fraud detection, while Policy systems focus on rating speed and distribution.
🕸 Operational Focus Radar
Comparing the relative weighting of system capabilities.
📊 Implementation Complexity
Estimated months for implementation/migration in a mid-sized UK insurer.
🇬🇧 UK Regulatory Essentials
- ⚠ FCA Consumer Duty: Systems must evidence that products offer "fair value" and communications are clear.
- ⚠ CUE Integration: Mandatory checking of the Claims and Underwriting Exchange to prevent fraud.
- ⚠ MID (Motor Insurance Database): Real-time policy updates required for motor insurers.
🚀 Future Trends
- 🤖 Touchless Claims: AI-driven settlement for simple property/motor claims without human intervention.
- 🔌 Embedded Insurance: API-first policy admin allowing non-insurers (retailers, banks) to sell coverage.
- 📡 IoT Integration: Telematics data ingesting directly into pricing engines.